Support Tickets

This is our old support area should you still see the "Add New Ticket" Button, please use this area for creating a new ticket.

In case you don't see the button, please head over to our new support area, your login details are the same as on this site. In case you have just purchased a license your support access will be granted within three to six hours. Remember most of the questions are answered in the FAQ, you can also use the Search on the right hand side.

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ID: 368 Status: Closed

Twilio text alert feature

We are having problems getting Twilio to work. We are trying to receive text message alerts when ...

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ID: 367 Status: Closed

ticket- user save problem

When user creates support ticket, it stays on the screen, but the ticket is seen on admin. What is ...

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ID: 366 Status: Closed

Direct acces link for clients

Hi.I would like to email my clients with a direct link that will autolog them inso example ...

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ID: 363 Status: Closed

Auto Mails to Project Group

Hi,I have just installed Helpdesk Ticket System. As per my understanding, I have created a web ...

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ID: 358 Status: Open

Question about livechat alert feature.

Hi for operators who don't have sound on their computer. is there a pop alert for the live chat ...

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ID: 357 Status: Closed

Live Chat integration

I could not find any information about Live Chat integration to the website. Please provide more ...

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ID: 354 Status: Closed

Add a new CMS template

Hy, I was wondering if there is a reaedy templete that can be imported into cms? ( like from ...

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ID: 352 Status: Closed

Add blog to header

Hi, I am struglin to activate Blog plugin to show up in header. i did a test article, assigned to a ...

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ID: 349 Status: Closed

Sometimes I receive an alert about IMAP error

Hi,Sometimes I receive an error about IMAP connection. Once or twice a day. How can I disable ...

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