Support Tickets - Auto Mails to Project Group

Auto Mails to Project Group

HelpDesk 10.08.2016 2017 Support Status: Closed Solution: Yes kbshaik


Hi,

I have just installed Helpdesk Ticket System.

As per my understanding, I have created a web project.

Now I would like to assign a group to that project.

Then when I create a ticket for that project I am expecting email notification to the entire group.

I tried as best as I can with my knowledge but no luck.

Please suggest me how can I acheive this.

Thanks

Kbshaik


Replies (1)

  • avatar Jerome

    Thank you for your purchase and opening a support ticket with us.

    You will need to set a department and this department can have an email address: https://jakweb.ch/faq/a/102/web-projects-departments

    I hope that will get you where you want to go.

    10.08.2016 0