I have just installed Helpdesk Ticket System.
As per my understanding, I have created a web project.
Now I would like to assign a group to that project.
Then when I create a ticket for that project I am expecting email notification to the entire group.
I tried as best as I can with my knowledge but no luck.
Please suggest me how can I acheive this.
Thank you for your purchase and opening a support ticket with us.
You will need to set a department and this department can have an email address: https://jakweb.ch/faq/a/102/web-projects-departments
I hope that will get you where you want to go.