HelpDesk 3 - The complete Support Solution - JAKWEB

See what HelpDesk 3 offers to your business.

Provide professional support has never been easier

Make your clients happy with an easy to use support solution! HelpDesk 3 has been made to have an all in one solution including Live Chat, Support Tickets, Email to Tickets, Client Management, Billing, Client Api, FAQ, CMS and a Blog. All build into one platform for the most affordable price you can imagen. Plus free access to native iOS and Android apps with native push notifications.

The best support solution for you and everyone

Support your customer through support tickets, live chat or email to tickets. Teach your clients with the build in FAQ database and inform them via the blog system. Create unlimited pages with content, images and videos straight from the content management system. Bill customers with the smart credit system or select the membership based payment system. When we say complete we mean complete!

Smart Design

You can embed the live chat, support and faq area into any website you like. HelpDesk 3 is fully mobile optimised and responsive for all screen sizes. Modern and fast, easy to use for clients and operators!

Professional FAQ

Complete your support website with the included FAQ Database build into HelpDesk 3. Completely integrated in any way including: search, similar articles, suggested articles and fully search engine optimised

Ingenious Dashboard

Your Operators will love the back end of HelpDesk 3, easy to use with tons of features. We have also included a complete user manual in the download package

Outstanding Live Chat

But we did not stop there, our Live Chat 3 has been completely build into HelpDesk 3 including some special features like: creating a support ticket from a live chat conversation, create a client from the live chat conversation or simply charge for the service for existing clients.

Charge your clients with the build credit or membership payment system

HelpDesk 3 has a complete billing system integrated, charge your clients either per ticket or chat request or make the payments daily, weekly, monthly or yearly. The two most famous payment gateways are already included more to come. Accept payments via Paypal or Credit Cards, HelpDesk 3 will do the rest.

HelpDesk 3 Features

Easy Installation

Installation in 5 minutes! Simply follow our installation manual for HelpDesk 3 or get our installation service.

User-Friendly

Most of the features one click away, we have build HelpDesk 3 to be as easy to use as possible.

Full Responsive

Small Screen big Screen it will fit no matter what. Fully responsive and mobile optimised that's how it should be.

Secure Protect

Build to be as secure as possible and because it is installed on your server you are in control of everything.

WordPress Plugin

Syncronise users from WordPress with HelpDesk 3, easy widget placement.

Operator Panel

Beautiful and fully responsive with more than 25 permission levels for your operators, you are in charge!

Live Online Visitors

Wherever you place an embed code you will have live status of your visitors, from where they come and how long they stay.

Operator History

Statistics, ratings and feedbacks everything for each operator you have set.

File System

Advanced file and image manager, complete file system for chat and ticket attachments.

Canned Messages

Predefined messages make answering in live chat and support tickets a breeze.

Auto Pro Actice

Engage and Auto engage website visitors build into HelpDesk 3 with all the options you can imagen.

Chat-Bot

Setup auto answers for the chat until you pick up the client. Let the included chat bot handle some questions.

Departments

Unlimited departments with individual operators, email address and permissions.

Fancy Statistics

Not just statistics, beautiful and professional statistics. Export to excel, image or csv at anytime.

URL Blacklist

The name says it, black list URL's right from your operator panel.

Settings

Control everything from the operator panel without any coding knowledge, simple and easy.

Auto Updater

New update? No problem, head to your operator panel - mainenace and with a click you run the latest version.

Logs

HelpDesk 3 logs everything, logins, purchases, online visitors, locations and you can check them all.

Feedback

Receive feedbacks and ratings from your clients after each conversation.

Smart Search

Search across conversations, messages, users with ease.

Business Hours

With our Software you can add business hours, don't waste your time.

Notifications

Live Chat 3 can send you Push/Desktop notifications, Emails and/or Sms.

Branding / Layout

Fully template based and easy to adapt to your website design.

Notes

Add notes to each conversation you had with your client.

Emoticons

Operator and client side can use emoticons and they work on all devices.

Starr Messages

Starr messages to easily find important information again.

Whatsapp Support

Build in click to chat feature for WhatsApp.

Public Group Chat

Chat with up to 50 website visitors or clients in the build in group chat.

Private Group Chat

Password protected chat rooms with up to 50 participants.

Live Support Chat

Live conversation with your website visitors in real time.

Transfer Clients

Live Chat clients can be transferred to other operators.

Custom Fields

Extend almost any form with custom fields.

Members only

You can allow only your members to join the chat.

Offline Messages

Never miss a customer with the build in contact form.

Easy to embed

Embed the Live Chat area into any website no mather which website you have.

Easy to embed

WordPress, Joomla, Presta Shop, XT-Commerce, Typo 3 or plain HTML..

Envato Mode

Check your clients purchase code with the Envato API.

Support Tickets

Never let your customers stranded, with the build in support platform.

Multi languages

Offer your solution in different languages, over 15 languages available.

PHP IMAP

Email to Ticket conversation with ease.

Custom Fields

Extend almost any form with custom fields.

Billing System

Charge your customers with the build in billing system.

HelpDesk 3 The complete Support Solution!

Live Chat, Support Tickets, FAQ, Client Management

See what HelpDesk 3 offers to your business.

Provide professional support has never been easier

The best support solution for you and everyone

Smart Design

Professional FAQ

Ingenious Dashboard

Outstanding Live Chat

Charge your clients with the build credit or membership payment system

Often on the road?

No Problem!

HelpDesk 3 Features

Easy Installation

User-Friendly

Full Responsive

Secure Protect

WordPress Plugin

Operator Panel

Live Online Visitors

Operator History

File System

Canned Messages

Auto Pro Actice

Chat-Bot

Departments

Fancy Statistics

URL Blacklist

Settings

Auto Updater

Logs

Feedback

Smart Search

Business Hours

Notifications

Branding / Layout

Notes

Emoticons

Starr Messages

Whatsapp Support

Public Group Chat

Private Group Chat

Live Support Chat

Transfer Clients

Custom Fields

Members only

Offline Messages

Easy to embed

Easy to embed

Envato Mode

Support Tickets

Multi languages

PHP IMAP

Custom Fields

Billing System

Screenshots

Fast, clean, beautiful and easy to use.