Support Tickets

This is our old support area should you still see the "Add New Ticket" Button, please use this area for creating a new ticket.

In case you don't see the button, please head over to our new support area, your login details are the same as on this site. In case you have just purchased a license your support access will be granted within three to six hours. Remember most of the questions are answered in the FAQ, you can also use the Search on the right hand side.

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ID: 347 Status: Closed

Pipe

I already install Helpdesk in my server, I create the cron and set the gmail account, but the pipe ...

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ID: 345 Status: Closed

License Number

hi, i miss the license number. Where i can find it?look forward to you're replyBest RegardsDamian ...

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ID: 342 Status: Closed

multi operator button

is there a way to build a multi operator button. I am not seeing in the opetions I can only pick ...

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ID: 340 Status: Closed

how to latest update

hello how to update helpdesk system to 1.7 from 1.5

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ID: 336 Status: Closed

Changing Avatars

Is it possible to upload new avatar images or are we stuck with the default ones? I did see that I ...

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ID: 333 Status: Closed

Email fetch does not mark emails as read

Hi, I still have a problem with the email fetching: It does not mark emails as read. So next time ...

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ID: 332 Status: Closed

HelpDesk 1.6 Pipe.php error

Hello,I just installed new 1.6 version. I have an issue, pipe.php is giving the following ...

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ID: 331 Status: Closed

Error #2 when running email.php

The email.php now runs longer, but it is still a bug there. Parse error: syntax error, unexpected ...

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ID: 329 Status: Closed

How does email fetch work? Cron etc

Hi, I have updated to Helpdesk 1.6 and try out the fetch email solution. That is a must wanted ...

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