Support Tickets

This is our old support area should you still see the "Add New Ticket" Button, please use this area for creating a new ticket.

In case you don't see the button, please head over to our new support area, your login details are the same as on this site. In case you have just purchased a license your support access will be granted within three to six hours. Remember most of the questions are answered in the FAQ, you can also use the Search on the right hand side.

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ID: 402 Status: Closed

Mobile Phones

Odd problem. The live chat and departments all work great from a PC and a Tablet. But from a moblie ...

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ID: 401 Status: Closed

Files upload in chat

Hi,When you upload a image to chat as a customer you can not send the image! Why is that? You can ...

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ID: 397 Status: Closed

Installation - permission not set!

I am trying to install Live chat but it is showing in the initial install page permission not set ...

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ID: 396 Status: Closed

system email sends

we are having a issue with our server and sending emails down to the IP or something.i know you ...

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ID: 394 Status: Closed

Email notification for new or changed ticket?

I have the HelpDesk 1.8 installed, and would like to get a notificatuion via email when a customer ...

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ID: 392 Status: Closed

Inactivity issue

Hi,Hope you can assist.Having an issue which keep occuring no matter what browsers or ...

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ID: 390 Status: Closed

Directly routing to open support tickets

If customer close an open ticket by clicking the ticket button, He will automatically be routed to ...

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ID: 389 Status: Closed

Live chat embed code

I don't know why but live chat dosen't work at all...I mean the embeded code that I have placed in ...

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ID: 388 Status: Closed

After install why not have all menu same demo site

After install why not have all menu same demo siteNot haveGallery Blog E-Commerce FAQ Retailers

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