When user creates support ticket, it stays on the screen, but the ticket is seen on admin. What is the solution?
When the user wants to register, it stays on the screen, but the register is done. What is the solution?
I click reply to the coming ticket. Again it waits. What is the solution?
Thank you for your ticket.
Please make sure that your full site domain is correct in your include/db.php
When I change the font of the page from settings/front font section, it gives 403 error. What may be the reason of this?
I did the installation as you told and gave the necessary permission, but is there something different that may be the reason why I get many errors?
So your full site domain is correct? Please also check your folder 755 and file 644 permissions.
// Define your site url, for example: www.jakweb.ch
Do you have the same issues when you change to english?
yes continue anyway
When I answer to a ticket I get a 403 error, please make sure the files are executable and have the correct permissions
All files also in all folders should have the permission 644, you might need to check with your host why you get a 403, that does not come from our HelpDesk software.
Please do not use our system email address for your testing purpose. Thank you very much.
Based on your mail, I checked all the permissions, but it didn’t work. I deleted db and ftp and then installed again.
Still I am getting 403 error.
Please give me a support that will be useful for me. I have been dealing with this for 2 days.
I can understand that is frustrating for you but a 403 error is coming from your server and not from HelpDesk, that's why I asked you to contact your hosting provider.
You can send us FTP and Operator login details with following form: https://jakweb.ch/access-form
We will have a look into permissions and other configurations.
Thank you for the information. We have checked all files and configurations and from the HelpDesk side everything is fine. Your server however does not allow certain url's. Respond is:
Please contact your hosting provider to fix this issue.
yes i have made the necessary settings on the host problem .
the problem remains
Please contact the hosting provider where you pay for having your website. The problem lies in a firewall or server configuration.