Support Tickets - Sometimes I receive an alert about IMAP error

Thank you for your ticket.

How often do you call the mailbox via cron?

15 minutes.

Ok, you can either check with your mailbox host or you can open the email.php file and find:

// Ticket error inform the client
 $imaperror = "Following error occured when trying to connect to the mailbox ".$row["mailbox"].", with username ".$row["username"].": ".$imap->getError();
 $mail = new PHPMailer(); // defaults to using php "mail()" or optional SMTP
 if (JAK_SMTP_MAIL) {
 $mail->isSMTP(); // telling the class to use SMTP
 $mail->Host = JAK_SMTPHOST;
 $mail->SMTPAuth = (JAK_SMTP_AUTH ? true : false); // enable SMTP authentication
 $mail->SMTPSecure = JAK_SMTP_PREFIX; // sets the prefix to the server
 $mail->SMTPKeepAlive = (JAK_SMTP_ALIVE ? true : false); // SMTP connection will not close after each email sent
 $mail->Port = JAK_SMTPPORT; // set the SMTP port for the GMAIL server
 $mail->Username = JAK_SMTPUSERNAME; // SMTP account username
 $mail->Password = JAK_SMTPPASSWORD; // SMTP account password
 $mail->setFrom(JAK_EMAIL);
 } else {
 $mail->setFrom(JAK_EMAIL, JAK_TITLE);
 }
 $mail->addAddress(JAK_EMAIL);
 $mail->Subject = "PHP IMAP Error";
 $mail->MsgHTML($imaperror);
 $mail->Send(); // Send email without any warnings

and remove it.