Frequently asked questions is a great source for help for all our products. On the right side bar you have also a search which will bring you faster to your answer. You cannot find the answer of your question?
Please go to our support area and open a new ticket, we are happy to help you out.
In HelpDesk 3 - Version 4.2, we have incorporated an easy-to-use and highly secure 2-factor authentication feature. Simply navigate to your operator panel, select 'settings', and activate this new feature. ...
With the latest release of all our software (LC3, HD3, CD3 and CC3) we introduces an innovative feature that allows you to translate any text in your live chat conversation with a single click. Thanks to ...
The latest release of HelpDesk 3 and Cloud Desk 3 introduces an innovative feature that allows you to translate any text in your support tickets with a single click. Thanks to ChatGPT, language barriers are a ...
With the latest version of HelpDesk 3 - Version 4.1 and higher, ChatGPT can answer to support tickets when they are created. This way the customer might get a hint where to find a solution.The activation ...
All our products have ChatGPT integrated. The chatbot can answer automatically in the live support chat, and support tickets can be answered from the ChatGPT as well.The setup is straight forward and very ...
The location setup is very important in Cloud Desk 3 - Administration Panel when using multi server setup. Before you clients can register you will need to setup the database connection to your chat ...
Cloud Desk 3 comes with a wildcard subdomain option for your clients. We strongly recommend using this feature as all of your client will receive a subdomain of their choice.Some, however, do not want to use ...
From Today, Cloud Desk 3 will have the option to connect your email account with OAuth2.The setup with Google, Yahoo and Microsoft is time intensive and needs a lot of reading and doing, but you can do it now ...
How to setup a PHP IMAP connection with Google, Microsoft and Yahoo. A question we often get asked, and most of you think it is not possible because all of them have made OAuth mandatory for their ...
Web based apps run best in isolated windows, or even better in native desktop apps. We offer this paid service to our customers but if you are comfortable with console lines, run Node.js and do a few other ...
Release date: 16.09.2023
Language translation on the fly, performance improvements.
Release date: 29.09.2023
ChatGPT, live translation, new templates and bug fixes.
Release date: 13.09.2023
Live Translations for the live chat and support tickets.
Release date: 09.10.2023
ChatGPT, language translation, more statistics, bug fixes and more.
We program modern and fast web and mobile software, always responsive and mobile first! Not just great software also world class support, rated an average of 4.9 out of 5 stars! When you need support from us you will get it!
Feel free to contact us via our contact form at any time, we usually respond in less then 24 hours or start a chat conversation when we are online.
