FAQ

Live Chat - AI Language Translation


With the latest release of Live Chat 3 and HelpDesk 3 we introduces an innovative feature that allows you to translate any text in your live chat conversation with a single click. Thanks to ChatGPT, language ...

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Live language translations for Support Tickets


The latest release of HelpDesk 3 introduces an innovative feature that allows you to translate any text in your support tickets with a single click. Thanks to ChatGPT, language barriers are a thing of the ...

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ChatGPT and Support Tickets


With the latest version of HelpDesk 3 - Version 4.1 and higher, ChatGPT can answer to support tickets when they are created. This way the customer might get a hint where to find a solution.The activation ...

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Use ChatGPT from OpenAI for the Chatbot


With the latest release of HelpDesk 3, we have integrated ChatGPT into our software. The chatbot can answer automatically in the live support chat, and support tickets can be answered from the ChatGPT as ...

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Location Setup - Multi Server Setup


The location setup is very important in Cloud Desk 3 - Administration Panel when using multi server setup. Before you clients can register you will need to setup the database connection to your chat ...

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Business URL with no Wildcard Subdomain


Cloud Desk 3 comes with a wildcard subdomain option for your clients. We strongly recommend using this feature as all of your client will receive a subdomain of their choice.Some, however, do not want to use ...

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Sending Emails with OAuth2


From Today, Cloud Desk 3 will have the option to connect your email account with OAuth2.The setup with Google, Yahoo and Microsoft is time intensive and needs a lot of reading and doing, but you can do it now ...

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PHP IMAP with Google, Microsoft and Yahoo


How to setup a PHP IMAP connection with Google, Microsoft and Yahoo. A question we often get asked, and most of you think it is not possible because all of them have made OAuth mandatory for their ...

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Build your own Desktop App


Web based apps run best in isolated windows, or even better in native desktop apps. We offer this paid service to our customers but if you are comfortable with console lines, run Node.js and do a few other ...

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Debug SMTP Connection


We often get asked for support about SMTP connections, sadly there is not much we can do about it. All the information you need will be provided from your email provider.With the newest release (from 15th of ...

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