I don't know why but live chat dosen't work at all...I mean the embeded code that I have placed in a page stucks to "please wait" and another page ( the /support ) says that there is no operator online ... I really need to fix this asap, please help me
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Thank you for your ticket.
Where did you place the embed code? Selected the correct options? https://jakweb.ch/faq/a/1/button-control-helpdesk
Thank you for your feedback.
http://virtualinkteam.com/support/index.php?p=chat -> Here is a problem, it says that "None of our representatives are available right now" and 2 operators are online.
http://virtualinkteam.com/demo/sublime/test.html -> Here is the problem with the "Please wait..." after you complete the form
Please check your settings under Web Project, Departments and General Settings.
You must have set pretty much everything to no access for guests.
Otherwise you can send me super operator login details via following form so I can have a look into your settings: https://jakweb.ch/access-form
Yeap you are right, there was guest acces, sorry
Is there any way to remove the phone input from the live chat form ?
Glad it works.
Sure, please go to your settings - settings.