Live Chat 13.09.2016 2022 Support Status: Closed Solution: Yes hosting
I am trying to install Live chat but it is showing in the initial install pagepermission not set (check guide)! (JAK_CACHE_DIRECTORY), permission not set! (JAK_FILES_DIRECTORY
I already added all necesary permission (full), but it is still throwing this error. Please advice
Thank you for opening a ticket with us.
Please set the correct permission for this folders. Should 0775 not be enough you have to set the folders and subfolders to 0777.
I am using windows iis. The permision is already set to FULL
We do not test on Windows but we have many customers using it with success.
It could be a path problem, can you please send me FTP and Url via following form: https://jakweb.ch/access-form
Thank you for the information, your include/db.php file was wrong. Where do you got it from?
You can now proceed with the installation.
i continue with the installation and assign an admin account. Here is what i got when i go to the operator. Its mess up. and when i try to log inusing the account i created , it is not pushing through.
I empty your cache, please try again.
Great. It is taking shape now. Thing is when i try to add a user account... actually there is no way to add a user account. Is it about my license or something? there is no add button
Please go to your operator panel, make sure you are logged in as a super operator and create new user under users.
Super operators is usally the first account you have created or the user id you have set in your include/db.php file: https://jakweb.ch/faq/a/4/add-super-operators
I am logged in as the first user i created. This is a new install so there is only one user account setup. There is no New User under Users. Please advice.
I have again fixed your include/db.php file. Where did you get this file? It should work now.
Awaiting your feedback.
I think, its an old 1.5 version of db.php. I can see the settings clearly now. Thank you for yoru quick response.
You should always use the latest files, thank you for your feedback.
*** Ticket closed ***