Support Tickets - Installation - permission not set!

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Please set the correct permission for this folders. Should 0775 not be enough you have to set the folders and subfolders to 0777.

Good morning.

We do not test on Windows but we have many customers using it with success.

It could be a path problem, can you please send me FTP and Url via following form: https://jakweb.ch/access-form

Thank you for the information, your include/db.php file was wrong. Where do you got it from?

You can now proceed with the installation.

i continue with the installation and assign an admin account. Here is what i got when i go to the operator. Its mess up. and when i try to log inusing the account i created , it is not pushing through.

url: removed

please advice

Thanks

I empty your cache, please try again.

Great. It is taking shape now. Thing is when i try to add a user account... actually there is no way to add a user account. Is it about my license or something? there is no add button

Please go to your operator panel, make sure you are logged in as a super operator and create new user under users.

Super operators is usally the first account you have created or the user id you have set in your include/db.php file: https://jakweb.ch/faq/a/4/add-super-operators

I am logged in as the first user i created. This is a new install so there is only one user account setup. There is no New User under Users. Please advice.

I have again fixed your include/db.php file. Where did you get this file? It should work now.

Awaiting your feedback.

I think, its an old 1.5 version of db.php. I can see the settings clearly now. Thank you for yoru quick response.

You should always use the latest files, thank you for your feedback.

*** Ticket closed ***