HelpDesk 10.09.2016 2044 Support Status: Closed Solution: Yes Netthandel
I have the HelpDesk 1.8 installed, and would like to get a notificatuion via email when a customer adds a new ticket in the HelpDesk AND when the customer updates the ticket.
I have tried to add an email to the Settings => Helpdesk => CC field
Result: No email sent to operator or CC mail.
The customer receives an email.
Is it a setting I have not yet found, or is it a bug?
Thank you for your ticket.
Please go to your settings and check that Send Information is set to yes. On the tab Tickets add your email addresses in the Email CC field.
The email will be sent to either the main email address or the email address set for the web project.
Please make sure your email settings work also set under settings and your server can send emails.
thank you for you reply.
I can verify that the Email CC field has a valid email in it. I can also verify that the "Send information" is set to "Yes".
I can also verify that it sends email to the customer, but not to the operator/ CC email.
It uses the same sending method for both emails to the customer and to the operator. Right?
Both sending methods are the same, please send me Operator and FTP access via following form: https://jakweb.ch/access-form
We have run more tests on different server systems and found a possible bug for the email sending issue.
Please go to your operator panel - settings - maintenance and update to HelpDesk 1.8.1.
Awaiting your feedback.
got a bug:
Parse error: syntax error, unexpected ')', expecting T_PAAMAYIM_NEKUDOTAYIM in /home/myaccount/operator/tickets.php on line 179
That's when accessing /operator/index.php?p=tickets
Same when trying /email.php manually:
Parse error: syntax error, unexpected ')', expecting T_PAAMAYIM_NEKUDOTAYIM in /home/myaccount/email.php on line 266
Please send me access to your operator and ftp via following form: https://jakweb.ch/access-form
We can't reproduce this error.
Please update to 1.8.2 and try again.
You must have an older PHP version.