Support Tickets - Email notification for new or changed ticket?

Thank you for your ticket.

Please go to your settings and check that Send Information is set to yes. On the tab Tickets add your email addresses in the Email CC field.

The email will be sent to either the main email address or the email address set for the web project.

Please make sure your email settings work also set under settings and your server can send emails.

Hi Jerome,

thank you for you reply.

I can verify that the Email CC field has a valid email in it. I can also verify that the "Send information" is set to "Yes".

I can also verify that it sends email to the customer, but not to the operator/ CC email.

It uses the same sending method for both emails to the customer and to the operator. Right?

Both sending methods are the same, please send me Operator and FTP access via following form: https://jakweb.ch/access-form

We have run more tests on different server systems and found a possible bug for the email sending issue.

Please go to your operator panel - settings - maintenance and update to HelpDesk 1.8.1.

Awaiting your feedback.

Oh,

got a bug:

Parse error: syntax error, unexpected ')', expecting T_PAAMAYIM_NEKUDOTAYIM in /home/myaccount/operator/tickets.php on line 179

That's when accessing /operator/index.php?p=tickets

Same when trying /email.php manually:
Parse error: syntax error, unexpected ')', expecting T_PAAMAYIM_NEKUDOTAYIM in /home/myaccount/email.php on line 266

Please send me access to your operator and ftp via following form: https://jakweb.ch/access-form

We can't reproduce this error.

Please update to 1.8.2 and try again.

You must have an older PHP version.