Support Tickets

This is our old support area should you still see the "Add New Ticket" Button, please use this area for creating a new ticket.

In case you don't see the button, please head over to our new support area, your login details are the same as on this site. In case you have just purchased a license your support access will be granted within three to six hours. Remember most of the questions are answered in the FAQ, you can also use the Search on the right hand side.

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ID: 607 Status: Closed

Manual Update to 3.0.1

Followed your instructions to perform the manual update to 3.01 but the maintenance is still ...

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ID: 604 Status: Closed

Create User account after first Ticket

We had a problem that the system registers new users after first ticket even after updating to ...

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ID: 597 Status: Closed

Why ticketing only available for first client only

I create 1st client account and they are look normal. It has live chat and support ticket. But the ...

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ID: 596 Status: Closed

No ticket and live chat header

After found bug (https://jakweb.ch/support/t/595/error-on-creating-ticket-from-operator) on this ...

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ID: 590 Status: Closed

User account after first Ticket

When I try to open a ticket in the system from user already has an account, I get the attached ...

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ID: 589 Status: Closed

helpdesk ticket save is visible on client side login

Hello,The ticket save feature works, but there is an issue. When a customer logs to check its ...

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ID: 586 Status: Closed

Projects Setup

Hi,I would like to setup projects but I am unable to do so. What I am looking is, need to create a ...

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ID: 582 Status: Closed

plugin wont show

Hi Jerome,I installed Ecommerce plugin, Checked Show in Header, set up a category (access to AL) ...

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ID: 574 Status: Closed

Answers / Text - Standard Response

Is the Standard Response in Answers / Text supposed to prompt the user after the time set?I have a ...

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