Support Tickets - Create User account after first Ticket

Thank you for your ticket. That ticket goes under support and is not covered with your current account status.

Your account has also no license associated, please go to your profile and add your license.

You can purchase access to support in our online shop: https://jakweb.ch/shop/i/1/support-access

Thank you for your support.

Thanks for your replay.

I have added License info to my profile. Kindly check

The same license code has been used with another account. Please confirm or both accounts will be banned.

Yes we are in the same team. His name is Mohammed Saudii !

Thank you for clarification.

Please update to the latest version 1.9.8 and try again.

Yes i try to update from operator/Maintenanceto 1.9,8 and got the following state

Reading Current Releases List

Found new update: 1.9.8

Update already downloaded.

• class/class.db.php........... Updated
• class/class.imap.php........... Updated
• class/class.rewrite.php........... Updated
• class/class.userlogin.php........... Updated
• config.php........... Updated
• email.php........... Updated
• home.php........... Updated
• include/functions.php........... Updated
• include/proactive_cross.php........... Updated
• include/slide_up_cross.php........... Updated
• lang/de.ini........... Updated
• lang/en.ini........... Updated
• lang/es.ini........... Updated
• lang/fr.ini........... Updated
• lang/nl.ini........... Updated
• lang/pt.ini........... Updated
• lang/pt_br.ini........... Updated
• lang/sv_se.ini........... Updated
• lang/tr_tr.ini........... Updated
• operator/login.php........... Updated
• operator/tickets.php........... Updated
• support.php........... Updated
• template/main/readticket.php........... Updated
• template/main/supportcreate.php........... Updated
• template/support/ticket.php........... Updated
• update.php........... Database updated

» HelpDesk updated to 1.9.8

but after i go back to Maintenance again i found that it is still the same version

Auto Updater

Version: 1.9.7

Please emtpy your cache and check again.

I did but the issue is still there.

So you still have 1.9.7 or the ticket can't be created because of the email error?

The email error will go away if you go to your operator panel - settings - tickets. Set "Create account for new clients" to NO.

That is what i was asking about yes and you told me to update.

We already have "Create account for new clients" option is set to "No"

But we still get that

Auto Update does not work on your server. Download the latest package from our download area: https://jakweb.ch/download/f/7/helpdesk

And replace the files manually (the list you have posted above). After replacing the files you will need to run the install/update.php file to update the database.

Thanks for your replay.

We have already installed last changes yesterday,manually.

Tested on a fresh installation and it works fine. With account, without account as a guest and multiple tickets with the same email address without an account.

Please make sure you have replace all files and run the database update. Specially the support.php file.

I understand.

I downloaded last version yesterday from envato marekt and followed all stpes in update file .

I jst only replaces cache and files folder from old version as mentioned in update file.

But i noticed that last version in changelog is

*** 16.12.2016 - Version 1.9.6 ***

and in maintaiace in our server. it appears 1.9,7.

Please advice

Envato is not up to date yet, it always takes a couple of days on Envato.

Download the files from our site and you will be up to date (see my post above).

Okay, Thanks