Support Tickets - Projects Setup

Thank you for opening a support ticket with us.

First you will need to setup Web Projects, in web projects you can setup SMTP (for each web project you can define a different SMTP Mail account).

Second you will need to setup chat, ticket and faq departments for each web project you create.

Third you will need to setup operators and assign them to the correct web projects / departments.

How to forward your emails is up to you that needs to be setup on your server where you host your email accounts.

For example Web Project A is using Email Account A, in this group you have 4 operators now you will need to forward the emails to this four operators or all operators use the same email account.

https://jakweb.ch/faq/a/135/helpdesk-web-project-smtp-mail

https://jakweb.ch/faq/a/102/web-projects-departments

https://jakweb.ch/faq/a/128/php-imap-fetch-emails

Kind regards
Jérôme

Hi,

Thanks for the quick reply. I follow the guidelines provided.

If any issues get back to you.

Thanks

Kbshaik

What do you mean by unable to setup everything?

You can't create a new web project, please be more precise.

I have created a web project / Department. For a new ticket i would like to assign a team. But i am unable to.

You cannot create teams, you can create operators and assign them to web projects.

So for a single Ticket I cant assign multiple operators.

Thanks

The operators that have access to the same web projects and departments can manage the tickets, so it is sort of a team.