Projects Setup
HelpDesk 20.12.2016 2210 Support Status: Closed Solution: Yes kbshaik
Hi,I would like to setup projects but I am unable to do so. What I am looking is, need to create a project, assign team to that project and then assigning tasks.When any thing posted with in the team email notification should go to entire team.Please suggestThanks
Thank you for opening a support ticket with us.
First you will need to setup Web Projects, in web projects you can setup SMTP (for each web project you can define a different SMTP Mail account).
Second you will need to setup chat, ticket and faq departments for each web project you create.
Third you will need to setup operators and assign them to the correct web projects / departments.
How to forward your emails is up to you that needs to be setup on your server where you host your email accounts.
For example Web Project A is using Email Account A, in this group you have 4 operators now you will need to forward the emails to this four operators or all operators use the same email account.
https://jakweb.ch/faq/a/135/helpdesk-web-project-smtp-mail
https://jakweb.ch/faq/a/102/web-projects-departments
https://jakweb.ch/faq/a/128/php-imap-fetch-emails
Kind regards
Jérôme
Hi,
Thanks for the quick reply. I follow the guidelines provided.
If any issues get back to you.
Thanks
Kbshaik
Hi,
I am still unable to setup everything Web Project -> Assign Team
Please help me.
I can provide login details where it is deployed.
Thanks
What do you mean by unable to setup everything?
You can't create a new web project, please be more precise.
I have created a web project / Department. For a new ticket i would like to assign a team. But i am unable to.
You cannot create teams, you can create operators and assign them to web projects.
So for a single Ticket I cant assign multiple operators.
Thanks
The operators that have access to the same web projects and departments can manage the tickets, so it is sort of a team.