Support Tickets - Answers / Text - Standard Response

Answers / Text - Standard Response

Live Chat 15.12.2016 2410 Support Status: Closed Solution: Yes dannya

Is the Standard Response in Answers / Text supposed to prompt the user after the time set?

I have a Standard Response set for 15 sec. but nothing seems to be coming up.

Replies (1)

Jerome

Good Morning,
Thank you for opening a ticket with us.
Under Answers and Test you can manage messages that should be displayed on the various forms and when a client enteres the chat but no operator has taken the chat yet.
https://jakweb.ch/faq/a/113/answers-and-text
Important: Select the correct language, message type: standard, correct department or all
The message will only show when no operator is in the chat, the client is waiting.

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