HelpDesk 22.12.2016 1806 Support Status: Closed Solution: Yes goldstrikn
The ticket save feature works, but there is an issue. When a customer logs to check its ticket, whatever was saved it shows it.
This should not show, as the ticket response is not complete, for this reason the response is saved and not published, but it publishes it on the customer portal side.
I hope you know what I mean. Please check and revert asap.
Thank you for the report. We will check and release a fix asap.
Thank you for your report. The fix is included in the next release 1.9.7.
If you can't wait please open the home.php file and find:
Thanks Jerome. I hope your update 1.9.7 comes soon, as you also integrate in that update a new function for creating tickets without asking to login https://jakweb.ch/support/t/590/user-account-after-first-ticket
Open following file support.php and find:
Regards and happy days.