Support Tickets - helpdesk ticket save is visible on client side login

Thank you for the report. We will check and release a fix asap.

Thank you for your report. The fix is included in the next release 1.9.7.

If you can't wait please open the home.php file and find:

$result = $jakdb->query('SELECT * FROM '.$jaktable3.' WHERE ticketid = "'.smartsql($page2).'" ORDER BY id ASC');

replace with:

$result = $jakdb->query('SELECT * FROM '.$jaktable3.' WHERE ticketid = "'.smartsql($page2).'" AND sent != 0 ORDER BY id ASC');

Kind regards

Thanks Jerome. I hope your update 1.9.7 comes soon, as you also integrate in that update a new function for creating tickets without asking to login https://jakweb.ch/support/t/590/user-account-after-first-ticket

Open following file support.php and find:

if (jak_field_not_exist(strtolower($defaults['email']),$jaktable2,$jakfield)) {

replace with:

if (JAK_CLIENTACCOUNT && jak_field_not_exist(strtolower($defaults['email']),$jaktable2,$jakfield)) {

Regards and happy days.