Support Tickets

This is our old support area should you still see the "Add New Ticket" Button, please use this area for creating a new ticket.

In case you don't see the button, please head over to our new support area, your login details are the same as on this site. In case you have just purchased a license your support access will be granted within three to six hours. Remember most of the questions are answered in the FAQ, you can also use the Search on the right hand side.

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ID: 632 Status: Closed

Responsive

Hi Jerome,So far my website look just perfect in every screens size, except for the slider, it ...

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ID: 627 Status: Closed

All clients see all tickets?

Hi,Great tool, thanks!Is it possible for clients to see all tickets, as you have on your site?Thanks

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ID: 625 Status: Closed

Contact form

Hello,How to add a link in the contact formNew field with a check box and optionI read it and ...

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ID: 622 Status: Open

Random department

Minha empresa tem vários atendentes, então eu criei um departamento para cada um dos atendentes, ...

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ID: 616 Status: Closed

Ticket with email already registered not saving

Hello,We have an issue with creating ticket .User registered for the first time and submitted ...

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ID: 615 Status: Closed

Logs not recorded after update

Hi - the update to 3.01 seems to be working better than 3.0 but I have noticed the log files are ...

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ID: 614 Status: Closed

Few issues - Custom CSS - Slider images

Hi Jerome and my best wishes to you for 2017!I experience a few issues.For example:CSS file: I ...

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ID: 611 Status: Closed

Upgrade to LiveChat 3

Hi. I bought LiveChat Business from CodeCanyon in 2015-12-29. I have a Item Purchase Code and I ...

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ID: 609 Status: Closed

After Install, can't access admin page

After install, click on admin and login then it goes to home page and can't access admin page. just ...

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