Support Tickets

This is our old support area should you still see the "Add New Ticket" Button, please use this area for creating a new ticket.

In case you don't see the button, please head over to our new support area, your login details are the same as on this site. In case you have just purchased a license your support access will be granted within three to six hours. Remember most of the questions are answered in the FAQ, you can also use the Search on the right hand side.

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ID: 547 Status: Open

Google Analytics - Track Chat initiated by the client

Hi. I was wondering if you could help me find a way to track a chat initiated by the client. So ...

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ID: 539 Status: Closed

Emoji shown on reply using wysiwyg editor

Hi Jakweb,Helpdesk text editor shows some type of emoticon/emoji bug. Anytime I use the double ...

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ID: 534 Status: Closed

email logo

Good Morning,Could you possible tell me where I can change the logo on the emails, and could you ...

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ID: 533 Status: Closed

FAQ & Support slide out tabs

Where can I change out the colors for the side tabs for FAQ and Support when they are inserted as ...

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ID: 532 Status: Closed

Rewrite or Pretty URL's

I turned Pretty URL's on but all it does is come up with errors.Not FoundThe requested URL /faq was ...

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ID: 531 Status: Closed

Not loaded language

Established from scratch and no translationphp 7.0JAK_LANG.php file is not present in the wayPHP ...

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ID: 526 Status: Closed

Back ground

HelloPlease can you tell me how I would change the background colour in the operator area to a back ...

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ID: 524 Status: Open

Multi-Languages

Hi Jerome,For a new project I absolutly need CMS front end to be available in two languages , but I ...

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ID: 521 Status: Closed

Positioning of Widget

Hi Jerome,Where are the style settings to control the position of the floating button, I want to be ...

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