Is it possible to upload new avatar images or are we stuck with the default ones? I did see that I am able to upload a new one but when I try it doesnt actually upload an image, it just stays the default one.
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each operator can have their custom avatar, please check that the folder permissions are set correctly for the files folder and subfolders.
This article is also valid for live chat business: https://jakweb.ch/faq/a/89/helpdesk-folder-and-file-permission