HelpDesk 06.07.2016 1876 Support Status: Closed Solution: Yes Netthandel
Hi, I still have a problem with the email fetching: It does not mark emails as read. So next time the email.php is run, it imports the same email again. Thus I get double and triple support tickets for the same case/ email.
Is that a common error, or just my install?
I can send you login to all, including the email account if needed.
Thank you for your ticket.
Private or public email address.
I don't understand what's the difference between private or pubic email address?
Is this a public email service like Gmail, Hotmail, Yahoo or is it your private email service?
What control panel is used for the email service if it is your own?
Can you please download the latest package again and replace the email.php file. Please try again, I have slightly modified the file.
Oh. It is at a webhost. firstname.lastname@example.org
The control panel is a custom one for that host. What is in backend I do not know.
I can send you all details if you'd like.
Hi again, I just downloaded the last Helpdesk 1.6, unzipped and uploaded the email.php
Run the /email.php and it still doesn't mark the email as read. So it opens a new ticket for the same email over and over.
If you'd like you can get access to the imap info + the webhost's English documentation.
Please send me full access to your host, operator panel and ftp with following form: https://jakweb.ch/access-form
Thank you for your information.
The live chat is working again somehow the wrong file (chat.php) file has been replaced. We are working with a new system here on our side and we have to appologise that is by far the worst mess we have released in terms of file mix up and small but obvious bugs not detected from our new php editor.
We have released version 1.7 with a lot of changes (already applied on your server and tested). Please feel free to run some tests and let us know.
Thanks again for your patience and we apologize for any inconvenience.
Thank you Jerome,
it looks like it works prefect now :-)
I am happy you took this seriously. Your support is very good.
Thank you for the feedback. We always take it seriously and I apologize again.
*** Ticket closed ***