Support Tickets - Pipe

Good morning,

thank you for creating a support ticket.

Are you using piping?

https://jakweb.ch/faq/a/116/email-to-ticket-pipe

or do you like to use PHP Imap?

https://jakweb.ch/faq/a/128/php-imap-fetch-emails

Gmail is not easy to setup it will give you a hard time.

Once you get the login error, sign out of all your google accounts. Then, visit this link: Unlock Captcha and turn on accessing from less secure apps: Less secure apps.

All my configuration is like this manual:

When I test the IMAP, I test was OK.

information removed

This is all the information that I set up.

Best Regards,

PD: Do you need the option for attach file in this ticket system.

Thank you for your answer, never use piping and php imap with the same email account. This are two different features! Either use piping or use php imap but not both with the same email account. I also recommend to use piping or imap and not start mixing it either with different email accounts.

If SMTP is working fine, you have to decide if you like to use PIPING or PHP IMAP, please let me know.

What you recomend?

Remove the Flech Emails with IMAP?

Or Remove the Piping Email?

That is up to you, if your server supports php imap, it is for sure the better solution.

Sure, my sercer support php imap, so, Remove just the Flech Emails with IMAP

Well, then leave PHP IMAP and remove piping.

Awaiting your feedback, thank you.

For solve the problem I used the email.php file instead of pipe.php, also the configuration of the imap was wrong.

That is correct the email.php is used for PHP imap and the pipe.php is used for piping.

Glad it works now.

*** Ticket closed ***