Support Tickets

This is our old support area should you still see the "Add New Ticket" Button, please use this area for creating a new ticket.

In case you don't see the button, please head over to our new support area, your login details are the same as on this site. In case you have just purchased a license your support access will be granted within three to six hours. Remember most of the questions are answered in the FAQ, you can also use the Search on the right hand side.

Create new Ticket

ID: 82 Status: Closed

Disabling ticket reminder

Hi Jerome,I would like to know if the ticket reminder can be disabled. I can't find a way through ...

Read more

ID: 81 Status: Closed

custom field/web project id

hey jerome,you may remember we spoke the other day re helpdesk system, i really hope you dont mind ...

Read more

ID: 79 Status: Closed

Save a ticket as draft

Hello,I would like to know if there is a way to save a draft.  For tickets, that need more ...

Read more

ID: 78 Status: Closed

Client and web projects

Hello,  When I assign a web project to a customer ( ...

Read more

ID: 77 Status: Closed

Close ticket after a set time interval

On the settings operator/index.php?p=settings there is an option that shows Close ticket after ...

Read more

ID: 76 Status: Open

CMS - Breadcrumbs no.2

Hi Jerome,We solved breadcrumbs in this last ticket https://jakweb.ch/support/t/52/cms-breadcrumbs ...

Read more

ID: 75 Status: Closed

CMS - language typo

Hi Jerome,How can I set the encoding in theof pageNow we have this in Czech ...

Read more

ID: 74 Status: Open

CMS 1.5.2 - TinyMCE

Jerome, I have big problem and I don't know what I do it.I found small bug in TinyMCE editor.My ...

Read more

ID: 73 Status: Closed

CMS 1.5.1 - file manager

If I copy files throught FTP (Total Commander), so in first loading files in filemanager I have ...

Read more