HelpDesk 12.12.2015 2666 Support Status: Closed Solution: Yes goldstrikn
On the settings operator/index.php?p=settings there is an option that shows Close ticket after (day(s)). But, it doesn't close the tickets. I place 7 days, and the ticket is active after 7 days, I even waited 2 weeks, and the ticket still open. Can this be looked at and fixed? or maybe I don't know how to set this to actual close the ticket after the time interval. Please advise.
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Thank you for opening a support ticket.
Please check following FAQ article: https://jakweb.ch/faq/a/104/helpdesk-cron-job
ok, do I place the full url path to cron.php file ? or how exactly can I place the cron to point to it.
Usually it is the full path to the file, something like:
Running it every two hours is plenty, depending how busy your ticket system is.
thanks a lot. This ticket can be closed as that explains my question.
Thank you for your feedback.
*** Ticket closed ***