Support Tickets

This is our old support area should you still see the "Add New Ticket" Button, please use this area for creating a new ticket.

In case you don't see the button, please head over to our new support area, your login details are the same as on this site. In case you have just purchased a license your support access will be granted within three to six hours. Remember most of the questions are answered in the FAQ, you can also use the Search on the right hand side.

Create new Ticket

ID: 616 Status: Closed

Ticket with email already registered not saving

Hello,We have an issue with creating ticket .User registered for the first time and submitted ...

Read more

ID: 615 Status: Closed

Logs not recorded after update

Hi - the update to 3.01 seems to be working better than 3.0 but I have noticed the log files are ...

Read more

ID: 614 Status: Closed

Few issues - Custom CSS - Slider images

Hi Jerome and my best wishes to you for 2017!I experience a few issues.For example:CSS file: I ...

Read more

ID: 611 Status: Closed

Upgrade to LiveChat 3

Hi. I bought LiveChat Business from CodeCanyon in 2015-12-29. I have a Item Purchase Code and I ...

Read more

ID: 609 Status: Closed

After Install, can't access admin page

After install, click on admin and login then it goes to home page and can't access admin page. just ...

Read more

ID: 607 Status: Closed

Manual Update to 3.0.1

Followed your instructions to perform the manual update to 3.01 but the maintenance is still ...

Read more

ID: 604 Status: Closed

Create User account after first Ticket

We had a problem that the system registers new users after first ticket even after updating to ...

Read more

ID: 599 Status: Open

helpdesk 1.9.6 updating from old versions

Hello Jakweb team,In regards to helpdesk. I seem to manage it for the bugs I encountered, when I ...

Read more

ID: 597 Status: Closed

Why ticketing only available for first client only

I create 1st client account and they are look normal. It has live chat and support ticket. But the ...

Read more