Hi. I bought LiveChat Business from CodeCanyon in 2015-12-29. I have a Item Purchase Code and I added it in my JakWeb Account. I wanted to upgrade my software to LiveChat 3 version, but I couldn't. Can you help me? Why I can't upgrade it? Your system wants a payment when I want to download. Thank you.
Thank you for your purchase on Codecanyon.
As stated on the item description and with a purchase price of 16 USD, support and access to Live Chat 3 is not included when purchased on Codecanyon.
Live Chat 2.7 is still maintained if you want access to support and Live Chat 3 you can purchase access here:
Thank you for your support.
Ok. You mean, I must buy LiveChat Business 3 on your website again?
You do not need to buy another license. You will need to purchase support access which includes access to Live Chat 3.
A new license has a different price and we won't sell Live Chat 3 on Codecanyon. Please make sure your server meets the minimum requirements for Live Chat 3: https://jakweb.ch/faq/a/144/minimum-requirements-live-chat-3
I bought a Lifetime Access Single Licence now and payment is successful. How can I download new version? Thank you. My Order Number: removed
Thank you very much for your purchase, your account has been approved!
Ok. I downloaded it. Thank you. Last question: Must I pay for upgrade to another versions (4,5.. etc)? Or this Lifetime Single Licence is enough?
Now all your updates are include.
Thanks again for your purchase and enjoy Live Chat 3.
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