Support Tickets

This is our old support area should you still see the "Add New Ticket" Button, please use this area for creating a new ticket.

In case you don't see the button, please head over to our new support area, your login details are the same as on this site. In case you have just purchased a license your support access will be granted within three to six hours. Remember most of the questions are answered in the FAQ, you can also use the Search on the right hand side.

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ID: 124 Status: Closed

Button Upload error

When I try to upload by PNG buttons I get the following error Error! Only jpg, png and gif.

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ID: 123 Status: Closed

Question on Help Desk Installation

In the install process, please explain what this step is instructing. I am unclear on what to ...

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ID: 121 Status: Closed

Start Chat and Please Wait

HiI installed light version. When i try to login as customer click start chat after the button ...

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ID: 119 Status: Closed

Unable to open download zip

Same as https://jakweb.ch/support/t/113/unable-to-open-download-zipplease fix it

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ID: 118 Status: Closed

Html email tickets are blank in helpdesk

Hi,I have two tickets in helpdesk that are blank. However, viewing the actual email that contained ...

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ID: 117 Status: Closed

email cc in helpdesk 1.3 doesn't send copy

Hello Jerome,I have an issue with your latest build 1.3. I wish I knew before updating, because ...

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ID: 116 Status: Closed

DB Error and Online button always red

Hi, I can not keep the green Online button.And I'm not able to create a new operator. (DB ERROR)DB ...

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ID: 114 Status: Closed

Popup like demo

Hello,How do you do to have a popup who look like your demo, on the right bottom.I have this on my ...

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ID: 113 Status: Closed

Unable to open download zip

Hello,I received the download link and downloaded the zip file (237 bytes), but I am unable to open ...

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