Live Chat 09.02.2016 2518SupportStatus: ClosedSolution: Yes mmny
When I try to upload by PNG buttons I get the following error "Error! Only jpg, png and gif."
Replies (7)
Jerome
Thank you for opening a support ticket and thank you for your purchase.
Please read the help next to it.
Button format has to be as follow. Online Button: yourname_on.(png/jpg or gif)! Offline Button: yourname_off.(png/jpg or gif). Always upload two buttons at the same time.
09.02.20160
mmny
I did follow those instructions, they are both PNG files.
09.02.20160
Jerome
Sorry to ask again, the buttons are as follow:
yourname_on.png
yourname_off.png
And you select both files and upload it at the same time? Permission is set to the files folder and the folders inside the files folder?
The buttons folder exists inside the files folder and has as well permission 775?
09.02.20160
mmny
Yes, except the permissions were set to 755, but I just tried setting to 775 and still get the same error.
09.02.20160
Jerome
Depending on your system how it is set, please try 777 on the files folder and the folders inside.
09.02.20160
Jerome
Hi, did it work? If not could you send me FTP and operator login details, please.
Thank you for opening a support ticket and thank you for your purchase.
Please read the help next to it.
Button format has to be as follow. Online Button: yourname_on.(png/jpg or gif)! Offline Button: yourname_off.(png/jpg or gif). Always upload two buttons at the same time.
I did follow those instructions, they are both PNG files.
Sorry to ask again, the buttons are as follow:
And you select both files and upload it at the same time? Permission is set to the files folder and the folders inside the files folder?
The buttons folder exists inside the files folder and has as well permission 775?
Yes, except the permissions were set to 755, but I just tried setting to 775 and still get the same error.
Depending on your system how it is set, please try 777 on the files folder and the folders inside.
Hi, did it work? If not could you send me FTP and operator login details, please.
https://jakweb.ch/access-form
No respond within 7 days.
*** Ticket closed ***