Support Tickets - Question on Help Desk Installation

Thank you for opening a support ticket and thank you for your purchase.

I assume you have uploaded the files via an FTP program like filezilla?

You can right click on the folders mentioned above and set the permissions.

I have made the change and when installing, I get this message:

The website encountered an error while retrieving..... It may be down for maintenance or configured incorrectly.

This error is not relevant or no help, please check your server error logs for further information.

You can also send me ftp and control panel information if you stuck.

https://jakweb.ch/access-form

Thank you for your server information, you have replaced a lot of our variables which we don't care but it has messed up a lot of the files. Something like that won't work.

define('mpcassist_COOKIE_PATH', '/'); // Available in the whole domain
define('mpcassist_TIME', 60*60*24*30); // 30 days by default

We don't display any copyright link to our site for the clients and if so you can remove it of course in the template files. It is impossible for us to provide support with such messed up files.

I suggest you delete all files and folders and start from scratch without editing all our files with search and replace and it will work fine.

Thank you for your understanding.

Thank you. I am confused on which variables I was supposed to replace. Can you assist me with install? I wll pay for the service.

Sure, no problem. You can purchase an installation service here: https://jakweb.ch/shop/i/2/installation-service

Thank you very much for your purchase of our installation service, could you please provide login details for the control panel so I can check the database, user and password.

https://jakweb.ch/access-form

Thank you very much.

I see the message 'Please delete or rename install folder.'

We are finished now, just sent you an email with all the information necessary.

Thank you for the install and the great product. It's all up and running.

Thank you for the feedback.

*** Ticket closed ***