Support Tickets - Html email tickets are blank in helpdesk

Thank you for opening a support ticket.

The ticket has been created but there is no content? However the email you have has the content plus the subject line is as it needs to be? Can I check the original email, please.

it is tough to show it. Would you mind seeing it through teamviewer? or how else can I do it?

Could you please make a screenshot and send me the teamviewer login details by email.

Thank you.

Thank you. I just sent you email with screenshot and teamviewer details

Thank you very much the problem I see within this email is that there is no plain text content, piping will only check for plain text content which any email program should send with the html content.

Piping does check for plain text only we will add a stop feature for the next release if no plain text is included within the email and send a notification to the client/operator.

so, if no plain text included in the email, what will happen? Sending notification to the operator, what will that do? I'm not sure I'm clear. The idea is to view the ticket. Please clarify.

If an email client does not send a plain text within the email that is bad behaviour and not standard. Any email sent should have plain text included or some email clients can't read it.

We will check if we can get the html content securly and use it instead of the plain text if not we will send an email back that the ticket has not been created and he should create the ticket via the Helpdesk form on your website.

That's a fantastic idea, thank you. Yes, please implement this as soon as you can. So, this means that the pipe file will be modified, right? I have to make provision (backup) of file prior to udpating, just in case I run into the same piping issue I encountered when I updated last time.

Yes, please. Always make a backup first before you update, specially if you have custom modifications.

Fixed within the upcoming version 1.4.

*** Ticket closed ***