Support Tickets - email cc in helpdesk 1.3 doesn't send copy

email cc in helpdesk 1.3 doesn't send copy

HelpDesk 30.01.2016 2576 Support Status: Closed Solution: Yes goldstrikn

Hello Jerome,

I have an issue with your latest build 1.3. I wish I knew before updating, because you also update the pipe.php for which it cause issues with my piping. It apparently, overwrote what I had set in my prior setup.

My issue is the the emailing a copy of ticket answers to another email. In the Settings menu, there is that option, but it doesn't work. It wont send copy to another email. Maybe I miss a setting part? or does this copy to email is for different purpose, if so, please clarify.

Replies (4)

  • avatar Jerome

    Thank you for opening a support ticket.

    Are you using SMTP or PHP Mail?

    30.01.2016 0
  • avatar goldstrikn

    I'm using smtp

    30.01.2016 0
  • avatar Jerome

    Thank you.

    CC at the moment is for contact forms only.

    We will add this feature for support tickets as well within the next release.

    30.01.2016 0
  • avatar Jerome

    Added within the upcoming version 1.4.

    *** Ticket closed ***

    26.02.2016 0