Support Tickets

This is our old support area should you still see the "Add New Ticket" Button, please use this area for creating a new ticket.

In case you don't see the button, please head over to our new support area, your login details are the same as on this site. In case you have just purchased a license your support access will be granted within three to six hours. Remember most of the questions are answered in the FAQ, you can also use the Search on the right hand side.

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ID: 327 Status: Closed

button problem

Hello Jerome,i need info about the upload button, when i choose a png, example livechat_on.png ...

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ID: 326 Status: Closed

Helpdesk version 1.6 - When is it available?

I just read here: PHP IMAP that HelpDesk will be able to fetch emails, and that it is (?) released? ...

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ID: 325 Status: Closed

Helpdesk chat freezes on please wait

Hi, We bought and installed your helpdesk sollution some time ago, but never did get the chance to ...

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ID: 324 Status: Closed

Chat Business - WordPress Plugin

Your LiveChat prefix is invalid or LiveChat has not been installed yet.So what the purpose of this ...

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ID: 322 Status: Closed

audio alert not function on mobile

my web support is link removed, i am already ready read your ticket archive, and i get who have ...

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ID: 320 Status: Closed

Updating current Live Chat to 2.4 version.

Hi. I purchased livechat about a month ago and it is currently installed. I noticed the new 2.4 ...

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ID: 319 Status: Closed

Installation

Hello,I have followed through with the installation instructions and the url where i am supposed to ...

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ID: 318 Status: Closed

Google Map API error

I've installed HelpDesk and in the Live Chat area (admin) I do not see the Google Map. I get ...

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ID: 316 Status: Closed

Form when no operator live: Create a ticket?

I would like to have the form that is shown in the No operator live-chat window to submit a ticket. ...

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