Support Tickets - button problem

Thank you for creating a support ticket with us.

Please read following FAQ article: https://jakweb.ch/faq/a/119/buttons-client-chat

You can also upload your own buttons from the operator panel, important here: Button format has to be as follow. Online Button: yourname_on.(png/jpg or gif)! Offline Button: yourname_off.(png/jpg or gif). Always upload two buttons at the same time. To delete your custom buttons please login via FTP and go to files/buttons/.

The reason why it might not work is because of your folder permissions, please make sure your folder files and the subfolders have the correct permission on some server settings you will need the permission 777.

Awaiting your feedback.

Hello Maria,

the buttons go without problem, only one little problem that i don't understand, how it's possible change the picture button by language?

thank you

Hi,

that is not possible with one button code, you would have to create a button code for each language with your image in the appropriate language. On your website you include the correct embed code for each language.

Hello i have did it, but not work: this is my code:

<a href="javascript:void(0)" style="position:fixed;bottom:0px;right:70px;z-index:9999"><img src="/helpdesk/index.php?p=b&amp;i=livechat&amp;lang=<?php echo CURRENT_LANGUAGE; ?>" width="218" height="59" alt="img" id="jrc_slide_button_img" /></a>
<div class="jrc_chatbox cb_default" id="jrc_chat_window">
 <div class="header header_bg_default">
 <p class="jrc_chat_title">Assistenza | Live</p>
 <a href="javascript:;" class="popup_chatbox">&#9776;</a><a href="javascript:;" class="minimize_chatbox" title="minimize chat window">_</a><a href="javascript:;" class="maximize_chatbox" title="maximize chat window">+</a></div>
 <div id="jrc_main_area" class="main-area"></div>
</div>
<script src="/helpdesk/js/slide_up.js" type="text/javascript"></script>
<script type="text/javascript">ls.main_url="/helpdesk/";jrc_slide_button=true;jrc_lang="<?php echo CURRENT_LANGUAGE; ?>";</script>
<a class="jrc_chatlink" href="/helpdesk/index.php?p=start&amp;lang=<?php echo CURRENT_LANGUAGE; ?>&amp;slide=2" target="_blank">
<div class="header header_bg_default">
 <p class="jrc_chat_title">Assistenza | Live</p>
</div>
</a>
<div id="proactivePopUp"></div>
<!--[if lt IE 10]><script type="text/javascript">ie10rLower = true;</script><![endif]-->

i have add the php variable for the language, becouse when i been put the new images and the the new button in the embed code i see only the different language code.

My code work only with translated text without button, where i can change the button variable?

You will need to upload all images in different languages into your HelpDesk. For example:

• livechaten (english)
• livechatde (german)
• livechates (spanish)

All images have to have the same size! You will then need to modifiy the i var. For example:

<img src="/helpdesk/index.php?p=b&amp;i=livechat<?php echo $CURRENT_LANGUAGE;?>&amp;lang=<?php echo CURRENT_LANGUAGE; ?>" width="218" height="59" alt="img" id="jrc_slide_button_img" />

That will dynamically load the images and languages.

OK All right, the last question:

only in inglish i see this:

Please read following FAQ article: https://jakweb.ch/faq/a/113/answers-and-text

You will need to create a text for each language you intend to use.

Kind regards
Jérôme

Hello Jerome,
i have benn modify text in it.php and en.php

Example:
i have see and modify the line 73 $jkl['g62'] (the start message)

but the text not been show, i have only to add the text by panel?
because you can see all text in language strings.

No, they not in use anymore. They are there for backup only.

Ok thank you