Support Tickets - Updating current Live Chat to 2.4 version.

NOTE: when i attempt to do auto update in admin panel. i get the error: Cannot access the release file.

Good Morning,

Thank you for opening a support ticket.

If you get the message *Cannot access the release file" means your server does not support file_get_contents(). In this case you have to update the manual way.

Please download the latest release from our download area and follow this guide:

1. Backup your database
2. Backup your files (in case of any custom modifications)
3. Delete all files and folders except (cache and files folders).
4. Upload the files and folders from the new new version except (cache and files folder).
5. Upload your old /include/db.php from the backup
6. Open your web browser and go to: http://www.yourdomain.com/install/update.php
7. Follow the guide.
8. Delete the install directory
9. Done.

You can also ask your host to support file_get_contents() and update in two clicks.

Kind regards
Jérôme

HI after following your update instructions.. i am getting this error...

MySQL Query fail: SELECT id, hours_array, phonenumber, available, departments, emailnot FROM lc_user WHERE (access = 1 AND available = 1) OR (access = 1 AND emailnot = 1 AND hours_array != "")

and when i click autoupdate

it gives me Cannot access the release file.

The auto update hase been explained above, your server does not support file_get_contents().

Have your run the install/update.php that is important to update the database.

I did run the install/update.php but for some reason i am still getting the MySQL query fail. Also i have another question thats completely off topic. I had one chat where the individual messaged us. But we were none of the operators was alerted. Is this one of the bugs that was fixed in the new update?

oh one more thing. is it possible to have operator never idle out of being logged in?

Please send me full access to FTP, MySQL and Operator login via following form: https://jakweb.ch/access-form

the question i was asking about is that. Our operators get logged out when they are idle. Meaning after 30 minutes of logging in. The operator is automatically logged out. Is there anyway we can prevent this from happening.

Please check your session timeout settings on the server. Live chat prevents usually from logout but it depends on two things your internet connection or session settings.