Support Tickets

This is our old support area should you still see the "Add New Ticket" Button, please use this area for creating a new ticket.

In case you don't see the button, please head over to our new support area, your login details are the same as on this site. In case you have just purchased a license your support access will be granted within three to six hours. Remember most of the questions are answered in the FAQ, you can also use the Search on the right hand side.

Create new Ticket

ID: 561 Status: Closed

CMS 2.3 feedback

Hi Jerome,thanks for your works.Sidebar widget works in all pages and plugins, but is still bug in ...

Read more

ID: 559 Status: Closed

CMS pre-upload issues

Hello,The comment on ligne 36 about adding SuperADMIN user is not clear to me : more user separate ...

Read more

ID: 558 Status: Closed

CMS pre-upload issues

Hello,At line 33 within the db.php file, I am proposed to choose the files directory.What files : ...

Read more

ID: 555 Status: Closed

Text Edit

Where do you edit the texts (Such as Listing Questions?, Your Name, Your Phone number, Your email, ...

Read more

ID: 554 Status: Closed

Translation

Hello, I was wondering how I could make Helpdesk display in French on the french traslated pages of ...

Read more

ID: 551 Status: Closed

No icon is displayed? CMS 2.3

Hello,We have a problem with fontawesome-webfont.ttf? V = 4.7.0No icon are displayed?Failed to ...

Read more

ID: 548 Status: Open

Effect loading page

Hello, I noticed in this new version of chat 3. Loading the page has a very rare effect.

Read more

ID: 547 Status: Open

Google Analytics - Track Chat initiated by the client

Hi. I was wondering if you could help me find a way to track a chat initiated by the client. So ...

Read more

ID: 545 Status: Closed

Helpdesk priority disable request

Hi Jakweb team,I would like to make a request for helpdesk on your future update. The ability to ...

Read more