Support Tickets - Helpdesk priority disable request

Helpdesk priority disable request

HelpDesk 08.12.2016 2020 Feedback Status: Closed Solution: Yes goldstrikn

Hi Jakweb team,

I would like to make a request for helpdesk on your future update. The ability to disable priority when creating tickets. Many customers that create tickets place a "high priority" status when in reality they're not. So, to prevent that, it would be nice to disable this feature from the backend admin side of helpdesk.


Replies (3)

  • avatar Jerome

    Thank you for your request.

    It will be implemented within the next release.

    Kind regards

    08.12.2016 0
  • avatar goldstrikn

    Thank you Sir. I await for this new update when ready.

    08.12.2016 0
  • avatar Jerome

    Available soon in Version 1.9.6.

    Thank you for your patience.

    *** Ticket closed ***

    12.12.2016 0