Support Tickets - Google Analytics - Track Chat initiated by the client

Google Analytics - Track Chat initiated by the client

Live Chat 08.12.2016 2175 Support Status: Open Solution: No dannya

Hi. I was wondering if you could help me find a way to track a chat initiated by the client. So when the client starts a new chat I can track the button click as an event on Google Analytics. Do you have an idea on what to do? Any help will be appreciated.

And by the way, Im very happy with the software.

Thank you.

Replies (3)

  • avatar Jerome

    Thank you for opening a support ticket.

    I do not clearly understand what you like to achieve. You only want to track visitors with Google Analytics when they chatting but not when they use the login or contact form?

    08.12.2016 0
  • avatar dannya

    yes. only the chats.

    08.12.2016 1
  • avatar Jerome

    I would place the analytics code into the chat.php file. That will only analyse people who chatting.

    08.12.2016 0