Support Tickets

This is our old support area should you still see the "Add New Ticket" Button, please use this area for creating a new ticket.

In case you don't see the button, please head over to our new support area, your login details are the same as on this site. In case you have just purchased a license your support access will be granted within three to six hours. Remember most of the questions are answered in the FAQ, you can also use the Search on the right hand side.

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ID: 518 Status: Open

LiveChat 3 Intsall Error

Installation is ok but when i login, i get the error;[29-Nov-2016 20:40:36 Europe/Zurich] PHP Parse ...

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ID: 511 Status: Closed

Live Chat 3 - Installation

I see Live Chat 3 has been released. When I check the operator panel for a maintenance update it ...

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ID: 510 Status: Closed

Website showing in my helpdesk box

Hi Jerome,I need your help. I added a third site, website B to my Multisite webiste A and for some ...

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ID: 507 Status: Open

Chat box keeps loading

Hello, i installed you live chat on my website and it installed correctly, but when people open up ...

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ID: 506 Status: Closed

User Online

What does the bubble icon mean in the Users Online block? Does it mean that a customer that is on ...

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ID: 501 Status: Open

Smilies

Hello,I am use version 2.71 - How to work smilies and how to use ciient site?2 - When operators go ...

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ID: 490 Status: Closed

Download HelpDesk

Where can i download the package?there are 2 home.php which one do u mean.

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ID: 488 Status: Closed

Google Maps

I am getting the following error using the latest version 2.70 when looking at the Google Map ...

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ID: 487 Status: Closed

Language issue

I have the follwing code embedded in my files but the live chat is not showing the german ...

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