Support Tickets

This is our old support area should you still see the "Add New Ticket" Button, please use this area for creating a new ticket.

In case you don't see the button, please head over to our new support area, your login details are the same as on this site. In case you have just purchased a license your support access will be granted within three to six hours. Remember most of the questions are answered in the FAQ, you can also use the Search on the right hand side.

Create new Ticket

ID: 700 Status: Closed

Frontend doesn't work

Hi,I installed CMS on VPS with Ubuntu 16.04.I encountered problems with MySql server but came over ...

Read more

ID: 699 Status: Closed

Plugin soporte del cms

Tengo dos dudas sobre este plugin que no veo por la ayuda en ningus sitio.La primera es como el ...

Read more

ID: 698 Status: Closed

MySQL Error: Invalid default value for 'backtime'

Hi,I am on VPS with Ubuntu 16.04.When I try to install CMS, it returns with MySQL Error: Invalid ...

Read more

ID: 695 Status: Closed

Integrar tickets en el cms

Buenos días.Tengo compados tanto el ms como helpdeskHe visto que el cmas tiene integrados tickets ...

Read more

ID: 694 Status: Closed

Helpdesk Live chat Knob keeps loading after page refresh or redirect.

Hi Guys, I have installed sucessfully the live chat, and everything works fine. But once the page ...

Read more

ID: 685 Status: Closed

PDF File sharing

Did not know if I should post in feedback or support.Is it possible to allow for pdf file sharing. ...

Read more

ID: 684 Status: Closed

Live Chat 3.0.3

Jerome,Live Chat 3.0.3 looks great.When I applied the update, the chat stop showing up on sites. ...

Read more

ID: 683 Status: Closed

Widget

Hi Jerome,Can you talk me through how this works. I have set the following in my widget filew.cName ...

Read more

ID: 682 Status: Closed

File Share "breaks" session

So when I share a file the dashbord does not send or get any responses. Also File never gets to ...

Read more