FAQ - HelpDesk 3

Helpdesk 3 - The next generation support desk system

Operator Ticket View


Short illustration for the operator ticket view. On top you have a statistics about all the tickets you have access to. You can sort tickets, each row can be sorted and of course you can search for tickets. ...

Read more

Translate HelpDesk 3


Before HelpDesk 3 - Version 3.6HelpDesk 3 is fully multilanguage capable. The translation is easy and can be done right on the client side.As an operator with access to Answers/Text or as a super operator you ...

Read more

Logo, Template and File Structure


This article will explain how to change the logo, add a new template or simply remove the copyright link back to our site.The file structure is as with all our software logical, that means the name of the ...

Read more

How to start with HelpDesk 3


This is the how to start guide for a fresh installation of HelpDesk 3. After a succesful installation you should decide which way you want to go.HelpDesk 3 has a build in payment system for your clients. The ...

Read more

HelpDesk 3 - Api


HelpDesk 3 has a great client api integrated. You can integrate this into your own website where your client create a user or change their data or delete their user profile. You need curl installed on your ...

Read more

Cron Jobs for HelpDesk 3


HelpDesk 3 will need to run 3 cron jobs to have all features working correctly.All cron job files are in the folder cron and should be kept there otherwise you will need to modify the path inside the ...

Read more

Minimum Requirements for HelpDesk 3


HelpDesk 3 needs following minium requirements. PHP 8 or higher MySQL 5.6 or higher / MariaDB 10 or higher 1 Databases (can also be shared) cUrl enabled zlib enabled (Auto Updater) SSL ...

Read more