🚀 Getting started
How to get support
Jérôme Kägi
We aim to make your experience with our software as smooth and productive as possible. Depending on the product you're using, support is available through dedicated platforms tailored to each tool.
Support for JSCMS and Zipp.Chat
If you're using JSCMS or Zipp.Chat, please visit their respective websites for documentation, updates, and support:
Support for Premium Products
For the following products, we offer dedicated support through our central platform:
- Live Chat 3
- HelpDesk 3
- CloudDesk 3
- CloudChat 3
To receive support for these products, please register at:
https://supportsuite.jakweb.ch
After registration, make sure to provide your Envato/CodeCanyon purchase code to verify your license and gain access to support resources.
What’s Included in Support?
Our support includes help with installation, configuration, and bug-related issues. Custom modifications or third-party integration support is not included under standard support but can be offered on request as a paid service.
Need Help Finding Your Purchase Code?
You can find your Envato purchase code in the Downloads section of your Envato account. For a step-by-step guide, visit the CodeCanyon help page or contact us directly through the support platform.
We're Here to Help
No matter which product you’re using, we’re committed to helping you get the most out of it. Visit the appropriate support portal and let us know how we can assist.