Helpdesk 3 - The next generation support desk system
We have made a short video how to edit the front end content with the build in Content Management System (CMS).After a fresh installation the system has created two users, one super operator and one client ...
HelpDesk 3 has 25 permission levels for each operator. There is the super operator which is defined in the include/db.php file, this user has access to everything and cannot be deleted. Support (access to ...
With HelpDesk 3 and Cloud Desk 3 you can use any email account to pull in support requests. The build in php imap feature will pull in the email and create a ticket and also a new user account if you whish ...
HelpDesk 3 comes with predefined URL's for the blog, support, faq, search, client area and standard contact form.This can be changed of course. Open your include/db.php file and find:define('JAK_CLIENT_URL', ...
With HelpDesk 3 you can choose how to run and manage the support response time. You can either work on a classic system or with due dates.The classic system will show the tickets sorted by date and you can ...
You can easily add the ticket content to the email notification for your client. That way they can read your answer in their email inbox.Simply go to your operator panel - components - Answers / TextEdit the ...
With the release of HelpDesk 3 - Version 3.5.5 you can now set for each department a predefined content for your clients to help them providing the correct information.In your back end when you click on Edit - ...
With the release of HelpDesk 3 - Version 3.5.5 you can now set a category ID within the FAQ and Support embed code.The embed code has received a new var called catID.w.lcjUrl = u; w.catID = '';Now you can set ...
Since HelpDesk 3 Version 3.5 we have updated the client api. It is now again compatible with PHP 7.2 and higher. You can integrate this into your own website where your client create a user or change their ...
With the new design for the HelpDesk 3 Operator panel we have made a great new and modern login design. In this article we describe how you can change certain things to make it personal.Operator Login ...
Release date: 05.06.2023
4 new start templates, security updates, bug fixes and more.
Release date: 06.06.2023
2 new chat start templates, bug fixes and library updates.
Release date: 01.05.2023
Rest API for mobile rewritten, improved speed and security.
Release date: 16.04.2023
Multi Server Installation Wizard, library updates, performance boost
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