FAQ - Live Chat

Answers and Text


Since live chat business 2.0 you can change the text and standard answers via operator console. That way it is fully multi language ready and much easier to manage.You will find the section in:Operator Panel - ...

Read more

Button Wizard


The new button code wizard is available since version 1.4. It is super easy to use and will create your button embed code in no time.Before Live Chat Business 2.0 Please always copy the one stylesheet right ...

Read more

Automatically Redirect Client


Since Live Chat Business 1.4 you can redirect a client to a certain URL when chatting. To redirect a client you need to add the url in the field marked below.Should you add the url into the textarea (the same ...

Read more

SMTP Email Settings


With live chat Business and WebSocket you have the possibility to send emails via PHP Mail() or SMTP. Standard after installation is PHP Mail() which will work fine in 99%, however some clients prefer to send ...

Read more

Installation Guide


Please note this is a guide for our old product Live Chat. Check the correct FAQ category for each product for further help. Also there is a complete user manual and installation video included in the download ...

Read more

Desktop Notifications


Live Chat Business and WebSocket offers desktop notifications, never miss a client again when you working and forgot to turn on your speaker.Desktop Notifications work fine in Chrome, Safari, Edge, IE10 and ...

Read more

WebSocket - Daemon with Upstart - Ubuntu / CentOS


With Ubuntu you should have upstart installed by default and therefore the daemon can be installed even easier.Create a new script file at: /etc/init/jakchat.conf with following content:# Infodescription Live ...

Read more

WebSocket - PHP Daemon as Server (Debian)


To run the PHP Socket Server as a service we created a bash script for Debian / Ubuntu and it should also work on other linux based server with slight modifications.The bash script:#! /bin/sh### BEGIN INIT ...

Read more

WebSocket versus Ajax Requests


What is the main difference between WebSocket and AJAX Requests.First speed, if a websocket connection is established you are constantly connected to the websocket server and both parties can send data in real ...

Read more

WebSocket - Browser Compatibility


Live Chat Websocket supports the latest standard called RFC 6455. Following browser supports WebSockets today.Internet ExplorerSafariFirefoxChromeIOSAndroidBlack BerryOpera10+6+11+16+6+4.4+7+12.10+All modern ...

Read more