FAQ - Twilio / Plivo / Nexmo SMS

Twilio / Plivo / Nexmo SMS


I'm sure you like the SMS service integrated into Live Chat 3, Cloud Chat 3 and HelpDesk 3, however to use it you need an account with Twilio, Plivo or Nexmo.

After sign up with Twilio or Nexmo you will get an SID and Token key. You need to insert this key as well your Twilio/Nexmo phone number into the settings within your operator panel. After that you or your Operator's can configure their profile and setup their business hours to set them self available at certain times and days (see screenshot) and get informed by SMS.