FAQ - Ticket Content in Email Notification

Ticket Content in Email Notification

18.06.2020 2286

You can easily add the ticket content to the email notification for your client. That way they can read your answer in their email inbox.

Simply go to your operator panel - components - Answers / Text

ticket content in email

Edit the marked templates in the screenshot above and add the spaceholder:

{ticketcontent}

In the wysiwyg editor and from now on the ticket content is sent with the email notification.

edit ticket template

ticket-content notification email helpdesk-3

Support Department - Predefined Content Support Ticket - Handling Response Time

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