FAQ - Support Department - Predefined Content

Support Department - Predefined Content

09.06.2020 1873

With the release of HelpDesk 3 - Version 3.5.5 you can now set for each department a predefined content for your clients to help them providing the correct information.

In your back end when you click on Edit - Support Department you will have a new editor showing up which you can enter the content.

predefined support content

When the client now open a new support ticket he will see your message and can provide the information you need to answer and solve the support request faster.

predefined support content