FAQ - Android Push Notifications not working

Android Push Notifications not working

23.03.2019 2668

Should you not receive any push notifications on your Android device or only receive push notifications when the app is open please try following:

Please login to our push server and reset the keys. Enter the new keys into your setting. Head to the maintenance section and remove the Mobile Device Tokens.

Logout from the app and login again, it will register the phone fresh.

Try again to receive push notifications.

In case that is not working for you, please head to your app settings:

Set notification volume on your phone to ON

• Go to the Settings of your phone.
• Go to Sound setting.
• Go to Volume setting.
• Set Notification volume to ON.

Ensure notifications for the Live Chat 3 or HelpDesk 3 app are ON

• Go to the Settings of your phone
• Go to Application manager (or Apps)
• Find and select Live Chat 3 or HelpDesk 3
• Ensure there is a checkmark next to Show Notifications.

push-server priority notifications push android

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