25.09.2017 3948
HelpDesk 3 will need to run 3 cron jobs to have all features working correctly.
All cron job files are in the folder cron and should be kept there otherwise you will need to modify the path inside the files.
Features like automatic reminders and automatic closing tickets you will need to run following cron job:
cron/tickets.php
You should run this at least once day but not more than once an hour.
In case you have Email to Ticket set (also called PHP IMAP), you will need to run another cron job:
cron/phpimap.php
You should run this at least once an hour or every 15 minutes. Running it more frequently will maybe result in having your email account not responding due the limitation set on the server.
In case you have subscriptions activated you will need another cron job.
cron/subscribe.php
This cron job should run twice a day.
Now we also have this silly cookie message. We do not have any advertising on our site and we only store cookies for making the site work and for a good browsing experience.
We use cookies, just to track visits to our website, we store no personal details.
Read more in our pricacy agreement.