FAQ - Chat Bot

Chat Bot

03.09.2016 4135

With the new update to Live Chat Business 2.6 and HelpDesk 1.8 we have integrated a Chat Bot.

The Chat Bot will answer questions automatically as long there is no operator connected. You can setup unlimited answers on predefined keywords, for example the user types Hello the chat bot can answer with:

Hi %client%, please use following keywords to get more information about this chat: your keywords.

You can then setup more keywords to help the client find the right page or just let him stay in the chat, some people like to talk to a bot. :)

chat bot

The system has been built to use the same answer on multiple keywords without typing the answer again and again in the operator panel. Separate each keyword with a comma.

To display a standard message when no keyword match, please create a new one with keyword: * (star) and write whatever answer you want to show.

Write plane text, Url's and Smilies and wildcard vars for name and system email, the software will convert them automatically into the correct format.