FAQ - Button Control - HelpDesk

Button Control - HelpDesk

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HelpDesk will give you a lot of options how and where you can place the live chat button without any coding knowledge.

You have three/four options for buttons: slide out. slide up. button with slide up and pop up. You need to login as a super operator to get access to the button code. Login into your operator panel and go to Style/Embed or Button.

Slide Up

Creates a slide up chat on the bottom right corner. Always insert the provided code before the close body tag (if you like to have the chat on all pages). You can change the look and feel of the slide up chat in the slide_up.css file, more information about styling the slide up chat can be found here.

Button with Slide Up

This is the standard configuration, it will work for following buttons:

It will open the chat in a new window and ProActive works thru simple ajax calls.

Pop Up

This is the standard configuration, it will work for following buttons:

It will open the chat in a new window and ProActive works thru simple ajax calls.

Cross Domain

Now if your button or slide up is on a different domain then your operator panel (also sub domain) you need to check the cross domain compatibility.

Slide Button

This will work with following buttons:

Note: You need the jQuery library otherwise the slide out button won't work. If you have the library included already then it will work with this setup otherwise include the library with checking the option in the button control.

Floating Button

This button is positioned fixed and will be on the bottom right corner. This option will work with following buttons:

CSS Stylesheet

Do not forget to paste the provided style sheet code into your header file between the head tags.

helpdesk button

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