FAQ

Subscription Packages Stripe Webhook


With Cloud Chat 3 - Version 2.0 we have implemented subscription based packages. Therefore the client can be charged automatically and his account will be extended with it.Now to have a fully functional ...

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File Upload for Cloud Chat 3


Cloud Chat 3 - Version 2.0 is around the corner and it has been completely redesigned. We have also implement file sharing capabilites.Now that is great YEAHHHHH, but also a big security risk if used wrong. ...

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Online User - GEO Map


In all our products we have a build in map which shows you the online visitors on your website (where you have placed the client chat). The complete dynamic map has also another feature!By clicking on a pin it ...

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Operator Status


The operator status is feature rich and simple to use, here is how it works.As you can see in the image above we have build in three status options for the operator it is like a traffic light in reverse order. ...

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Live text preview when typing


With our latest versions for our products we have integrated live preview text when client is typing to operator. That means you will see the text before the client press the send button.The new feature will ...

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API Client Main Site


With the release of HelpDesk 3 / Version 3.1 we have added a new feature in the include/db.php file (Please update this file as well).When using the build in API in HelpDesk 3 you might want to have a ...

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Email to Tickets (PHP IMAP)


With HelpDesk 3 it is possible to fetch one or multiple emails accounts and convert them into tickets.IMPORTANT: Use a unique email address for the PHP IMAP, do not use this email address anywhere else or in ...

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Embed Support / FAQ


With HelpDesk 3 you cannot only add a live chat button to your website (outside HelpDesk) you can also embed (add) the support and or faq area to your website.Go to your operator panel - chat widget (<>) ...

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Operator Ticket View


Short illustration for the operator ticket view. On top you have a statistics about all the tickets you have access to. You can sort tickets, each row can be sorted and of course you can search for tickets. ...

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Translate HelpDesk 3


Before HelpDesk 3 - Version 3.6HelpDesk 3 is fully multilanguage capable. The translation is easy and can be done right on the client side.As an operator with access to Answers/Text or as a super operator you ...

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